Ashlee Health user guide & FAQ

What Ashlee Health is

Ashlee is an advance care planning platform that helps people document what matters to them for their care — in their own words — so clinicians and substitute decision-makers are not left guessing.

Ashlee guides a structured conversation, captures values and priorities, and produces a shareable values portrait. Ashlee is clinical decision support: it is not a doctor, lawyer, or decision-maker, and it does not give medical or legal advice.

Who Ashlee Health is for

Residents / patients who want to record their care values.

Substitute decision-makers (SDMs) speaking on behalf of a patient when authorized.

Clinical staff at participating long-term care and health organizations who admit residents, review portraits, and coordinate care planning.

Starting a conversation

From the Ashlee Health app, begin a new session and choose resident-led or SDM-led mode.

Review and accept the session terms before recording begins. Terms are available any time at /terms/.

Voice sessions are recorded as audio, announced at the start of the session; a written transcript is kept as part of the values record. Audio is retained for up to 120 days and can be deleted on request.

During and after the session

Ashlee asks guided questions about values, priorities, and care preferences.

When the conversation ends, Ashlee prepares a values portrait that can be reviewed and shared with the care team under your organization’s access rules.

You can ask to delete the audio recording; the transcript and captured values remain part of the clinical record unless separately requested under your organization’s policies.

Clinical staff workflows

Authorized staff sign in through the clinical portal (multi-factor authentication).

Staff can admit residents, open conversations, review portraits, and consult access logs according to role permissions.

Organizational membership and role checks scope what each user can see.

Where is my information stored?

Ashlee stores application data in Canada (AWS ca-central-1, Montreal), including the database and document/audio object storage. Speech processing uses Azure Speech in Canada Central. See the session terms for details on recording and retention.

Is Ashlee available in French?

Yes. Session surfaces and terms support English and French (en-CA / fr-CA).

How do I get help?

Email support@beaconcare.ai. Security or vulnerability reports can use the same address and will be triaged by engineering and operations.

How do I request deletion of my data?

Email support@beaconcare.ai and say that it is a data deletion request. For health information created in a participating organization, you may also start with that organization. Session audio can be deleted by an organization administrator on request. See the Privacy Policy at /privacy/ and the support page at /support/.

Where can developers find API documentation?

The Ashlee Health HTTP API reference (OpenAPI / Swagger UI) is published at https://api.beaconcare.ai/docs. ReDoc is available at https://api.beaconcare.ai/redoc.

How often is this documentation updated?

Product documentation is reviewed when features that affect end users ship, and at least annually as part of Ashlee’s compliance program.